Privacy Policy

Collected Data

FIVO may collect:

• Personal identification data (name, phone, email)
• Business registration details
• Device information
• Usage and analytics
• Chat metadata
• Payment metadata
• Location (if permission granted)

Use of Data

Data is used to:

• Operate and improve the Platform
• Authenticate users
• Provide customer support
• Improve algorithmic recommendations
• Ensure legal compliance
• Prevent fraud
• Monitor suspicious behavior

Data Storage & Security

FIVO follows PDPL requirements and implements:

• Encryption
• Multi-factor authentication
• Access control protocols
• Data minimization principles

FIVO does not sell personal information to third parties.

Sharing of Data

We may share minimal necessary data with:

• Payment processors
• Cybersecurity auditors
• Legal authorities (if required)

IT & Cybersecurity Clauses

Users must not upload viruses or malicious code, attempt to hack the system, use automated bots or scrapers, reverse-engineer the app, interfere with server operations, or access unauthorized accounts.

FIVO follows National Cybersecurity Authority (NCA) controls, CITC digital service compliance, and PDPL privacy rules. Violation may result in legal action.

Cookie & Tracking Policy

FIVO may use cookies, analytics tools, device identifiers, and crash reporting tools. Users can disable cookies, but some features may not work.

Contact Information